Customer Service Team Leader Watford (Hybrid 2 days from home) 12-month Fixed Term Contract (Maternity Cover) Potential to become permanent Competitive salary + bonus + benefits We are partnering with a growing international healthcare distribution organisation to recruit a Customer Service Team Leader to join their operations team on a 12-month maternity cover contract, with the possibility of becoming permanent. This role will oversee the day-to-day performance of the customer service team while ensuring an exceptional service is delivered to clients across global healthcare markets. The successful candidate will combine team leadership, operational coordination and hands-on customer support, working closely with internal teams including Sales, Logistics, Procurement and Quality. The Role Team Leadership Lead, motivate and coach the Customer Service team to deliver a consistently high level of service. Monitor team performance against KPIs and implement improvements where required. Conduct regular one-to-one meetings and team meetings to support development and engagement. Act as the first point of escalation for operational issues within the team. Support onboarding and ongoing training for team members. Manage team schedules, holidays and absences to ensure service continuity. Operational Management Coordinate allocation of customer accounts across the team. Conduct second checks on controlled drug orders where required. Maintain operational procedures, work instruct