Job Title: Scheduling AdministratorLocation: High WycombeContract Type: PermanentAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love building lasting relationships? If so, our client in the utilities sector is searching for a dedicated Scheduling Administrator to join their dynamic team!About the Role:As a Scheduling Administrator, you''ll play a vital role in ensuring that customer needs are met with precision and care. Your primary focus will be on creating and nurturing customer relationships, providing "world-class" service while supporting the engineering team in booking and completing calls in line with Service Level Agreements (SLAs).Main Responsibilities:Liaise with engineers and specialists to ensure bookings align with SLAs and all relevant information is shared.Progress all calls using our service management system-keeping things organized and efficient!Update the engineers'' calendar to reflect accurate and timely information.Input booking dates and necessary details into customer portals.Forward Risk Assessments, Booking Forms, and Permits for all required appointments.Ensure all Planned Maintenance (PM/PPM) calls are scheduled alongside ASQ/SW calls at the same site.Raise permits for engineer visits with the admin support team.Accept and process quotes, creating calls for completion via the admin support team.Order parts through the relevant department.Maintain accurate and up-to-date customer reco