We''re Hiring: Customer Service AgentLocation: Remote UK residents onlyStart Date: 18th May 2026Working Hours: Monday to Friday, 09 30Salary: £26,000 per annumBenefits: 25 days holiday plus a fantastic range of benefitsAbout Kensington MortgagesFor over 25 years, Kensington Mortgages has been a leader in specialist mortgage solutions. We''re committed to helping people secure mortgages when traditional lenders say no that''s the Kensington Difference.As a wholly owned subsidiary of Barclays Bank UK PLC, we operate with integrity and excellence, fully authorised by the Financial Conduct Authority.Your RoleAs a Customer Service Agent, you''ll be the voice of Kensington Mortgage Company (KMC), supporting customers over the phone with queries, complaints, and general mortgage assistance. From account opening to closure, you''ll ensure every customer receives outstanding service.You''ll handle a wide range of enquiries from payments and balances to redemptions making a real difference in our customers'' lives.Key ResponsibilitiesRespond to inbound customer queries on topics such as payments, balances, interest rates, account updates, and terms.Update customer records and process account changes accurately.Investigate and resolve internal and external requests efficiently.Prioritise workloads in line with service standards.Ensure compliance with policies, procedures, and regulations.Assess risk factors during daily tasks.Identify opportunities for process improvements.Maintain stri