We have an exciting opportunity for an experienced

Assistant Reception Manager

to join our team.

The

Assistant Reception Manager

will support the Reception Manager, lead and support the Front Desk Agents, ensuring all SOPs and daily tasks are covered, and all guest enquiries are dealt in a professional and timely manner.

Whats in this for you?We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programs for all employees as well as supervisors and managers:Enjoy a complimentary guest experience stay at our hotel within your first 6 months of service (accommodation and breakfast for 2 people)Indulge in free meals featuring a healthy and balanced menu, complete with hot and cold buffet options.Enhanced Annual leave (max. 33 days after 5 years)Get a 50% discount in our Food and Beverage outlets - Min Jiang, Origin Kensington or Piano BarBe rewarded with £500-£1300 as a thank you through our Refer a Friend recruitment incentivesMonthly team appreciation events to celebrate team member achievementsSocial Events including Annual Awards, Annual Team Member party, gala dinners and more.Access career development and progression opportunities.1 day (paid - contractual hours) per year to volunteer for a cause you support, in addition to annual holiday leaveUniforms provided and laundered complimentary, with dry-cleaning allowance for non-uniformed team membersReceive mental health support from our trained Mental Health First AidersAccess our welfare service via the Employee Assistance Program, providing support through Health Assured.Well-being programs- Eye test vouchers and contributions towards glasses, various wellbeing activities focused on mental and physical health, life assurance well-being/multi faith room

As a

Assistant Reception Manager

your main duties and responsibilities include:Responsible for the daily running of the Reception team; Supervisors, ReceptionistsEnsure that all guests enquiries, requests, and complaints dealt in an efficient and professional mannerCoordinate implantation of new proceduresEnsure that Reception team members are developing according to their Development plansManage and assist the team with incoming telephone calls. Monitor the quality of the telephone interactions to ensure a high standard of serviceEnsure a consistency in service between Day and Night shifts through efficient handovers and open channels of communications with fellow managers and when required assist the Night team by covering Night Manager roleEnsure that all accounts postings and daily allowances are correctly posted and ensure the correct procedure is followed and any training needs are addressedCover Night Manager/Supervisor shifts if required

Who are we?The Royal Garden Hotel strives to be internationally recognised as five-star destination hotel, which offers excellent value where distinction in service comes naturally. We are located in Kensington High Street, side-by-side to Kensington Palace and Park.When joining the Royal Garden team, you will be part of a professional, dedicated and enthusiastic environment, where we ensure that you will have a unique individual experience, from onboarding, learning and development to career progression - we are here to support you throughout your journey.

EligibilityIn line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We''re Here to Support YouWe are proud to celebrate diversity and are committed to fostering an inclusive environment for all. If you require any adjustments during the recruitment process such as support with your application, alternative formats or changes to the assessment process, please contact our People and Culture team by telephone or email so we can support you accordingly.

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