Reception Manager - Corporate Guest ServicesPrestigious Client Site, Central London

Salary - £45,000 - Bonus potential available based on performanceFull-Time | Permanent | 40 Hours per Week (Monday-Friday with flexibility as required)

Are you an inspiring and forward-thinking leader ready to make a mark at one of London''s most prestigious corporate locations?

We''re on the lookout for a

Reception Manager

to lead our award-winning front-of-house team. At the heart of this role is delivering exceptional service in a dynamic, fast-paced, innovation-driven environment-where service excellence is not just expected, it''s celebrated.

If you''re ready to bring your passion, leadership, and excellence to a team that''s redefining corporate front-of-house, we''d love to hear from you.

About the role:

As Reception Manager, you will be the face and voice of a premium corporate workplace. You''ll lead and inspire a passionate team, ensuring that every visitor and employee receives a premium experience from the moment they step through the door. With a continuous improvement mindset, you''ll seek opportunities to innovate, enhance service delivery, and exceed client expectations.

What We OfferFinancial Freedom:

Access exclusive discounts on travel and groceries, life assurance, and cash rewards.Future Security:

A contributory pension scheme to help you plan ahead.Health and Wellbeing:

Wellness programs, Employee Assistance Programme, and digital GP services.Career Growth:

Ongoing learning and development to help you thrive.Recognition:

Celebrate excellence through our

WOW Awards .Give Back:

Enjoy one paid volunteer day each year to support a cause close to your heart.

Key ResponsibilitiesChampion a distinctive culture that reflects our client''s brand and values.Continuously seek and implement improvements in service delivery, innovation and guest experience.Liaise closely with client stakeholders, building strong relationships based on trust and performance.Driving collaboration with other service partners to deliver cohesive and high-quality workplace experiences.Support and develop your team through feedback, coaching, and recognition.Analyse performance data and guest feedback to drive service improvements.Lead, mentor, and develop a high-performing reception and guest services teamMaintain operational excellence in all front-of-house processes, from visitor management to team schedulingAct as the go-to person for any on-site front-of-house issues, resolving them with poise and professionalism

What We''re Looking ForA leader who lives our values:

Create Rapport ,

Be Brilliant ,

Stronger Together ,

Walk Tall ,

Innovative SpiritSomeone with a genuine passion for people and hospitalityA composed, proactive problem-solver who stays calm under pressureA confident communicator who can engage effectively at all levelsA team player who uplifts others and fosters an inclusive workplaceA detail-oriented professional with pride in service, innovation, presentation, and performanceTech-savvy and open to using digital tools to enhance efficiency and reporting

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UKandI, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.TPBN1_UKCT