Customer Service Specialist Birmingham central (hybrid after probation) £30,000 £32,000 + 10% Bonus + fantastic Benefits package (see below) Working Hours: 7:00 3:30 / 8:00 4:30 (either or/or a mix of the two) Are you passionate about delivering world-class customer service while navigating the fast-paced world of international logistics? We re looking for a Customer Service professional who can provide exceptional support to our international dealer network, based in the Middle East and Africa. We are seeking someone who understands Ex Works shipments, who also has an understanding of global import/export processes (although this is handled by a team in Holland) Working in this role, you will be: Managing relationships both internal and external stakeholders, ensuring a world class standard of Customer Service. Handling international orders and co-ordinating shipments together with the team in Holland, ensuring all regulations and compliance is met Managing Ex Works shipments to the Dealers in the Middle East and Africa, including high volume shipments. Being responsible for the order management, including placing orders and providing accurate pricing and quotes. Working closely with international factories and supply chain contacts. We are seeking outstanding candidates who can demonstrate: Proven experience in Customer Service on a global basis, with exceptional communication skills both verbally and written A good understanding of international shipping and import/exp