We are seeking an experienced Operations Manager to oversee multiuser warehouse operations, additional services, and customer service functions. The role is responsible for ensuring safe, efficient and compliant operations while driving service performance, process improvements and revenue growth opportunities.The successful candidate will act as a key operational leader, managing day-to-day business activities, monitoring performance against KPIs, supporting strategic initiatives and ensuring high standards of customer service across all operational areas.Warehouse OperationsManage day-to-day operations of the Multiuser Warehouse (MUW) ensuring safe, efficient and compliant performance.Act as subject matter expert for OMNI and SOM warehouse systems, troubleshooting operational issues where possible.Maintain data integrity and adherence to warehouse workflows and procedures.Develop and maintain SOPs, training materials and process documentation.Deliver training and coach operational teams to improve capability and performance.Monitor operational KPIs and address any performance issues proactively.Lead investigations into operational issues and stock discrepancies and ensure root cause resolution.Ensure compliance with health and safety regulations, company policies and audit requirements.Additional Services OperationsOversee daily operations of the Additional Services department, including parcel deliveries and service coordination.Manage financial reporting and monthly invoi