Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. 24/7 Shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days off Your new role: Troubleshooting customer technical faults and driving fault resolution Regular communication verbally and written with existing customers Take ownership and effectively manage support tickets including incidents and changes requests Documentation of customer solutions OSS System, Visio documentation, technical summary write up Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects What you ll need to succeed: Knowledge of networking principles equivalent to CCNA RandS or JNCIS-ENT level Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP Excellent verbal and written communication skills with a professional phone manner What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company culture with a wide range of events and social activities throughout the year Range of employee initiatives on offer including the green team, DEandI society, employee forum, women s network and culture club Dedicated Learning and Development tea