2nd Line Support Engineer Contractor to join a fantastic Creative Agency located near Angel, Islington Train Station. This is an on-site role, Monday to Friday, providing essential support to over 200 users.The Role:As a key member of the IT team, you''ll be the first point of contact for all face-to-face and remote end-user issues. Your responsibilities will include:Providing comprehensive 2nd line support, resolving a wide range of technical issues for over 200 users.Identifying opportunities for IT process improvements and efficiency gains.Managing staff accounts and access permissions.Conducting IT inductions for all new starters.About You:Ideally, you''ll bring at least 3 years of experience in a similar support role. We''re looking for someone with:Excellent user-facing skills and a strong customer service approach.Previous experience working within the creative industry is highly desirable.Desirable Technical Experience:Microsoft Windows (client and server environments)Microsoft Entra ID (Azure AD) and Active DirectoryOffice 365 administration and supportNetworking essentials: WAN/LAN/DNSSlack and Zoom administrationJamf (for Apple device management)Support for Adobe Creative Cloud applicationsIf you''re a proactive 2nd Line Engineer with a passion for creative environments, we''d love to hear from you!To Apply: Please submit your CV outlining your relevant experience.