Role: 2nd Line IT SupportLocation: GillinghamSalary: 35,000We are seeking a skilled and motivated 2nd Line IT Support Engineer to join our dynamic and growing IT team.This is a hands-on technical role that involves providing high-level support across a variety of systems and technologies within our group, including travel to multiple sites. If you''re passionate about troubleshooting, infrastructure support, and enjoy working in a varied environment - we want to hear from you!Key Responsibilities Provide 2nd line support for users.Troubleshoot and maintain Windows Server environments (Apply online only .Administer Microsoft 365 services, including Azure AD, InTune, SharePoint, and Exchange Online.Support and maintain Active Directory, both on-prem and in Azure.Configure and troubleshoot networking protocols (TCP/IP, DNS, DHCP, VPN, VLANs).Administer and support Cisco Meraki infrastructure - firewalls, switches, and WiFi.Manage and support virtualised environments using Hyper-V.Support Windows 10/11 desktop OS environments and end-user systems.Maintain clear documentation of systems, procedures, and issue resolution.Travel between sites as needed to support local infrastructure and deployments. RequirementsProven experience in a 2nd line IT support or similar technical support role.Strong knowledge of the technologies listed above.Excellent diagnostic and problem-solving skills.Full UK driving license and willingness to travel regularly between company sites.Strong communicati