Desk Side and Technology Support Analyst (2nd line support) Location: London, Victoria Job Type: Full-timeSalary: CompetitiveA new exciting permanent opportunity has become available for a Desk Side and Technology Support Analyst to join a dynamic IT team. This role is crucial for ensuring the resolution of all 2nd Line incidents and service requests within the specified region. The ideal candidate will have a robust understanding of technology coupled with exemplary customer service skills to manage and resolve issues efficiently and effectively.Day-to-day of the role:Manage and prioritise all 2nd line incidents and requests according to defined SLAs, ensuring 100% adherence to best practice guidelines.Perform general troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk.Deploy IT hardware, record, and track assets during deployment according to IT Services standards and workflow procedures.Provide continual and regular updates to customers throughout the management of their incidents and requests.Troubleshoot a range of technology and telephony issues, investigating, diagnosing faults, and working through to resolution.Own and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks.Support the setup of new offices, sites, or projects across the local region.Manage Service Now ''Stock Rooms'' and take ownership of the goods receipting process.Responsible for the recycling of all red