Serve as the main point of contact for residents before, during, and after worksIssue letters, notices, and schedules of works to residentsArrange and attend tenant consultation meetings and property surveysManage access to properties for surveys, works, and inspectionsHandle queries, concerns, and complaints efficiently and sensitivelyKeep residents informed of progress, changes, and potential disruptionsRecord all resident interactions and maintain accurate logsCoordinate with site managers, contractors, and project teams to ensure a seamless deliveryPromote a positive image of the company and the works being carried outSupport vulnerable residents to ensure additional needs are met