Customer Support representative (RLO)26-30K (Depending on experience) + company car or car allowanceFull time, Mon - Fri.8am - 5pm 1 hour lunchWe are seeking a Customer Service Representative (CSR) / Resident Liaison Officer who will play a key role in maintaining effective communication with residents in social housing properties in North West London (Ruislip / Drayton) during social housing refurbishment projects. This role offers a mix of both on-site and office-based work, based out a site office. This is an excellent opportunity to join a growing business within the social housing industrySince the position involves visiting multiple properties throughout the day, candidates must have a valid driver s license and be comfortable with regular driving.Key Responsibilities of the Resident Liaison Officer: Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.Responding to residents questions and concerns through email, phone, or in-person home visits.Attending coffee mornings with the Foreperson to discuss upcoming construction activities.Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction. Qualifications and Skills: Strong interpersonal skills and experience in providing excellent face-to-face customer service.Previous experience as a Re