The RoleDue to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our North Yorkshire operations.The role will be hybrid, covering a vast area that includes Hull, Selby, York, Scarborough, and more areas across North Yorkshire.This is a permanent role and the core working hours are Monday to Friday 8am-4:30pm. The CustomerFortem have partnered with Sanctuary Group to deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north. Duties and ResponsibilitiesCustomer Liaison Officer duties and responsibilities include:Proactively follow up on no-access properties to arrange retrofit survey appointments.Lead resident and community engagement initiatives, building strong relationships with local communities.Deliver clear and effective communications to customers and residents about the nature and scope of works.Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.Coordinate access arrangements to ensure works are delivered smoothly and on schedule.Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. What You Will NeedThe Customer Liaison Officer will meet the following criteria:Essential crite