We are working with a local authority delivering a major energy efficiency and retrofit programme across their housing stock and are looking to appoint a Resident Liaison Officer to support this work. The role is part-time, 2 days per week, with 1 day on-site and 1 day remote or attending appointments. There is flexibility on working days, though Tuesday is preferred. The council has secured over £8 million in funding across multiple projects and is committed to upgrading the energy performance of council homes to meet EPC Band B by 2030. You will be responsible for ensuring residents are fully informed and supported throughout the works, particularly in gaining access to homes, communicating the scope and purpose of the works, and addressing any concerns that arise. The Role Act as the main point of contact for residents during retrofit and major works projects Facilitate access to properties for surveyors, contractors and project teams, with particular attention to vulnerable households Ensure that residents are kept well-informed through written communications, meetings and on-site engagement Produce newsletters, social media updates, and consultation material where needed Support the implementation of the customer care policy, complaints process, and ensure resolution of any issues raised Work closely with tenancy management, ASB and project delivery teams to support programme success and minimise disruption to residents Maintain accurate records of contact, access