JOIN OUR FAMILYThe Westin London City boasts an impressive riverside location and spectacular views over Londons historic River Thames. Overlooking Shakespeares Globe and the striking Tate Modern, our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.Our mission is To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of Londons most iconic landmarks.A DAY IN THE LIFE OF AN ASSISTANT

GUEST EXPERIENCE MANAGER

AT THE WESTIN LONDON CITYWhat you''ll be doing...Reporting to the Front of House Manager, you can expect your working day to include the following:Ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest-related situation.Manages the flow of inquiries and directs guests within the property.As a guest relations manager handles the tracking of service issues by demonstrating his or her expertise to guests.Serves as an on-property point of contact for a subset of loyal guests, starting with, at a minimum, all Marriott Bonvoy Gold Elite, Platinum Elite, Titanium Elite, and Ambassador Elite guests with upcoming reservations and in-house ones and also recognizing Marriott Bonvoy Elite members through personal email outreachThe Guest experience manager will be responsible for building relationships with as many guests as possible through email communication initiated prior to their arrival and continuing until their departure.Responsible for cooperating with other departments within the property to ensure guests needs are always met, striving to go above and beyond for every single guest and enhancing the Westin Experience.Maintaining Guest Experience and Front Desk GoalsImplements guests recognition/service program, communicating and ensuring the process.Being the property GSS (Guest Service Satisfaction) Champion organizing monthly GSS Meeting with the entire property and analysing GSS results by providing an action planMaintains high visibility in public areas during peak times.Maintains presence in the Westin Club during peak times, engaging with guests, and making sure they are enjoying their experience.Performs Front Desk duties in high-demand times by covering Duty Manager and Night Manager shifts according to business needsUnderstanding the purpose of each stay, and in doing so, conveying relevant brand content that reinforces our positioning of helping our guests maintain their wellness routine while travelingWHAT WE NEED FROM YOUWe hire mostly on personality and potential, but here are a few of our requirements...To succeed in the role of Guest Experience Manager, you will need the following qualities and skills:We are looking for someone with a pleasant and welcoming mannerFlexible and adaptable to different working conditions and hoursForward thinker that promotes new ideasImmaculate appearanceOral and written fluency in English. Additional language will be considered a plusBe motivated and a self-starterHave a positive attitudeKnowledge of Opera PMSCommitment to our values and beliefsGood effective training and interpersonal skillsWHAT WE OFFERYou will have access to a benefits package we believe truly works for our people, and enhances our overall culture...Flexible working (subject to role and probationary review)Staff accommodation rates across UK (Mariott and 4C Group Hotels)Life Assurance CoverCycle to Work SchemeTechnology SchemeHealth Cash Plan (HSF)Referral Bonus SchemeWorkplace pension schemeAccess to Employee Assistance Program (EAP) and Wellbeing SupportEyecare vouchersContinuous Learning and Development opportunitiesRecognition ProgrammeOpportunity to attend Social events.Meals on duty (worth £1000)

EQUAL OPPORTUNITIES4C Group and The Westin London City are an equal opportunity employer.About 4C Group4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The groups mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.

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