Guest Experience Host/HostessSalary:

Competitive Salary + Service ChargeRoles and responsibilities related to the Guest Experience Host/Hostess role:Prepare daily VIP list and coordinate VIP room allocationsDeliver warm welcomes and assist guests with luggage and room movesHandle guest requests related to concierge and guest relations, in person and via emailMaintain smooth traffic flow and support security/emergency protocols at hotel entranceDirect deliveries and coordinate with relevant departmentsLiaise with Front Office for accurate transport arrangementsSupport check-in/check-out operations during peak periodsOffer expert local recommendations to enhance guest experiencesEnsure front-of-hotel presentation, signage, and flags are well-maintainedMaintain professional, approachable, and guest-first behavior at all timesAbout You

You are a warm and personable individual with excellent communication skills and a sincere dedication for creating memorable guest experiences. You excel at

anticipating

guest needs, providing

personalised

service, and ensuring every guest feels valued and welcomed.

Previous

experience in guest

service or

hospitality is preferred, along with a strong commitment to service excellence

.

Just some of the benefits you will enjoy asa Guest Experience Host/Hostess12 complimentary nights a year across Hyatt Hotels worldwideDiscounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!Free meals on duty50% discount on food and beverages when you dine as a guest at selected Hyatt HotelsBusiness attire laundered complimentaryHeadspace membership and access to our Employee Assistance ProgrammeContinuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwideAbout Great Scotland Yard Hotel The Unbound Collection by HyattFew addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.At Hyatt We care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as aGreat Place to Work Company!Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.Join a team that is making travel more human. Connected. Sustainable. Here, everyone''s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job

its a career for people who care.Next steps

:

Apply today for this

Guest Experience Host/Hostess

role and start your journey with Great Scotland Yard Hotel!

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