Customer Experience Manager

Taking responsibility for the overall customer experience across the store, from checkout to back of house, ensuring we deliver on our customer commitments.Managing the front-end checkout operation, ensuring all customers are served in line with our expectations.Managing operations in our petrol station (if your shop has one).People management is a significant part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.At times, you may assume overall responsibility for running the store, providing direction and support to colleagues to deliver excellent service.What makes a great customer experience manager:

Previous line management responsibilities in a fast-paced, operational environment.A customer-obsessed approach, coaching a team to prioritize service.Ability to deliver KPIs or other performance indicators.Experience managing disciplinaries, performance issues, or employee relations.Comfortable leading operations independently in the absence of senior management.Employee Benefits:

10% discount card at Sainsbury''s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury''s and at Argos on pay days.Annual bonus scheme based on performance.Free food and hot drinks in all stores.Generous holiday entitlement, maternity, and paternity leave.Pension scheme with company matching of 4-7.5%.Sainsbury''s share scheme for investment at discounted rates.Wellbeing support including emotional, legal, and financial advice.Colleague networks for support and development.Cycle to Work scheme for hiring bikes and cycling equipment.Special offers on gym memberships, holidays, retail vouchers, and more.Our Commitment to Inclusion:

We are dedicated to being a truly inclusive retailer, supporting colleagues'' full potential and providing a welcoming shopping environment. We offer various resources, support, and development opportunities, including mentorship, training, and career pathways. We celebrate diversity through initiatives and events. If you need reasonable adjustments during the application or interview process, please let us know.

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