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Permanent

Guest Experience Specialist (Hiring Immediately)

London
money-bag £25,350 per annum
B0D83B05094242A265E4EA7E85E4A3F2
Posted Yesterday

We are looking for enthusiastic and customer focused Hosts to join us on our next adventure, The Hart in Marylebone is opening in September 2025.This vibrant venue will be offering exceptional dining and drinking experiences to our guests, with a relaxed and friendly atmosphere. We take pride in serving high quality food and beverages, while delivering outstanding customer service.The Hart in Marylebone will open in September 2025. There will be a pub on the ground floor, a restaurant on the second floor, and an intimate dining space on the top floor. The kitchen will serve pub classics on all floors.Salary - up to £13 per hour + Service Charge (Earn up to £20 per hour)What''s in it for you as a Host at The Hart:'' 50% off food and drink in our pubs for a table of up to 4 people'' Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.'' Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.'' 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.'' Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, On us!'' Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.'' Earn more with our employee referral scheme.'' Delicious staff meals on shift.'' Career progression opportunities, ongoing training to develop yourself personally and professionally.A snapshot of what you''ll be doing as a Host at The Hart:'' Warmly welcome guests as they enter the restaurant, assist getting them seated promptly and efficiently.'' Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests.'' Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast-paced environment.'' Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.'' Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests.About you, our new Host at The Hart:'' Previous experience as a Host or similar role within hospitality.'' Positive and friendly attitude, with a willingness to work collaboratively with the team.'' Excellent communication and interpersonal skills.'' Ability to work effectively in a fast-paced environment.'' A passion for delivering exceptional customer service and creating a positive experience for guests.'' Flexible approach to work.Recruitment Open days - We will be holding recruitment open days on 17th July, 23rd July and 5th August at our venues in Notting Hill. Successful applicants will receive an invite to come meet the team.Previous experience in a high-end and high-volume establishment is preferable but not imperative. We’re looking for hosts with big personalities and a natural flair for making people feel welcome. If you’re confident, outgoing, and love creating great experiences for others, this is your chance to bring your energy and enthusiasm to a role where it really matters.Full and Part time positions available.To join our incredible public house team and be a part of this new adventure, click apply and we''ll take it from there!#Hosts #Waiting #Frontofhouse #Marylebone #Jobsinlondon #Hospitalityjobs #Pubjobs #Restaurantjobs.

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