Senior Business Applications Analyst - CRM

Job Category : Indiv Contributor-SlryRequisition Number : SENIO002749Posted : March 20, 2025Employment Type : Full-TimeLocations

London, 000000, GBRDescription

SUMMARYThe Analyst, Operations – Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi CRM and RentCafé modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies. The Analyst, Operations – Business Applications will be required to work within a high demand, performance-driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.KEY RESPONSIBILITIESDevelops and leverages relationships with internal and external stakeholders to meet strategic business objectivesProvides expertise in designing and optimizing resident journeys, ensuring standardizationWorks closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modulesCollaborates with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediumsContributes to maintaining project plans and timelinesConducts comprehensive training to ensure proficient CRM and RentCafe system useProvides ongoing support addressing issues, and continuously optimizing workflowsCollaborates with internal support teams to resolve challengesImplements quality assurance processesUnderstands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value captureEstablishes best practices and ensures solution delivery adheres to defined standardsManages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROIDevelops regular and thorough status communications for senior leadership and stakeholdersAnticipates and mitigates risks, dependencies, and impediments to facilitate resolutionsOTHER DUTIESPlease note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.TRAVELOut-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.MINIMUM REQUIREMENTS

Skills / Specialized Knowledge:Ability to manage portfolios of workSolid understanding of project management and agile practices, with the ability to teach and coach othersKeen ability to engage and work with different teamsStrong interpersonal, conflict management, and communications skillsEffective documentation and reporting skillsExperience:At least 4 years of operations, financial, or technology implementationStrong understanding of customer journey design and best practicesProven experience working on complex CRM implementation projectsPreferred experience with Yardi’s CRM, RentCafé and associated modulesProject Management and Technical Support experienceExperience planning and working on implementations of system changes in a SOX environment is preferredEducation:Bachelor’s degree in accounting, finance, marketing, or a related field is preferredAgile, Six Sigma, or PMP certification strongly preferredWHAT WE OFFERFlexible schedule: Monday-Thursday in office, Friday’s optional to work remoteCompetitive Base Salary + Annual BonusGenerous Paid Time Off and HolidaysPension Scheme + Profit Sharing ProgramTuition Assistance ProgramEmployee Stock Purchase Program – purchase shares at a 15% discountComprehensive and progressive Medical/Dental/Vision optionsApplicants must be able to pass a pre-employment drug screen.ABOUT WELLTOWER

Welltower Inc. (NYSE: WELL) an SandP 500 company, is the world''s preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada.Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet

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