Join to apply for the

Senior Applications Analyst

role at

Norton Rose FulbrightJoin to apply for the

Senior Applications Analyst

role at

Norton Rose FulbrightGet AI-powered advice on this job and more exclusive features.Job Description

We''re Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we''re looking for people who are innovative, commercial and value the work that they do.Practice Group / Department:

IT Application Management

Job Description

We''re Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we''re looking for people who are innovative, commercial and value the work that they do.

The Team

The Application Support team provides second- and third-line support across the entire EMEA Application estate at Norton Rose Fulbright. The team reports into the Application Support Manager and are responsible for all aspects pertaining to maintenance of the estate from ticket resolution to minor upgrades and patching. Quality of service delivery and support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework / architecture. Strong problem-solving skills, customer engagement and a pragmatic approach will be required to be successful in this role.

The Role

Working within a team to provide second and third line support and resolution for incidents and problems within an ITIL framework.Collaborate with the application development teams to ensure supportable solution delivery and quality assure systems as they move from development into test and live.Collaborate with the project delivery team to ensure adequate support models are in place for new applications or products delivered.Work as part of a team to deliver projects to improve systems manageability and supportability (in house and 3rd party) within the Change Management delivery process.Participate in DR invocation and testing and provide maintenance and monitoring of DR / BCP readiness.Creation of technical documentation and facilitation of hand-over for development projectsMonitor and report on system performance feeding into capacity planning and application development.Escalate and manage incidents with suppliers - building effective service relations with suppliers.Provide an escalation point for application issues.Implement monitoring and maintain data processing and data feeds between systems.The ability to learn and support current and new systems quickly and effectively.This is a hybrid role based from the Newcastle office.Must be available for rotational standby 24/7 with the applications team.

Skills And Experience Required

Experience of supporting and maintaining enterprise applications with a good appreciation of applications design and development including database and infrastructure technologies.Experience of supporting key technologies and critical systems.Experience of implementing, customising, and supporting third party systems including managing suppliers to delivery.Experience of specifying, building, and configuring servers to host the various layers in an enterprise application framework (On-site and Cloud Based (Azure)).Experience in application vulnerability monitoring and patching.Ability to proactively recommend and implement alternative working practices.Comfortable managing both project delivery and allocated tickets effectively within the team.Awareness of structured development, analysis and project management methods (SDLC, Prince, DSDM, UML etc.Core technical skills to include T-SQL and Powershell.Excellent troubleshooting, problem solving and delivery skills coupled with a good understanding of ITIL support processes.Excellent written and verbal communication.A proactive outlook to problem solving.Proactive and Flexible, team player.Ability to organise and plan work independently.

Experience of supporting and enhancing software solutions in the legal sector:

iManage, on-premises and cloud (Mandatory)Intapp, Open, Flow and WallsDocusign or other signature platformInterActionHighQ client collaborationLearning management: CornerstoneActive Directory and Entra IDMicrosoft 365Microsoft AzureDatabase management utilising SQL Administration Studio and SQL scripting

Our clients come first; whilst we have a high-performance culture and work hard as a team, in return we offer a range of competitive benefits including:

25 days holiday + Bank HolsFree Virtual GP ServicePrivate Medical InsurancePension – Norton Rose Fulbright will also make a contributionLife AssuranceIncome Protection InsuranceEnhanced Maternity, Adoption or Surrogacy LeaveCarers LeaveFlexible working

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.

Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Information TechnologyIndustries Law PracticeReferrals increase your chances of interviewing at Norton Rose Fulbright by 2xSign in to set job alerts for “Senior Application Analyst” roles.

Senior Business Analyst /Architect - Payments

London, England, United Kingdom 5 months agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 3 days agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 2 weeks agoGreater London, England, United Kingdom 4 weeks agoMaple Cross, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 2 weeks agoSenior IT Business Analyst, Supply Chain

Watford, England, United Kingdom 1 week agoLondon, England, United Kingdom 3 weeks agoCity Of London, England, United Kingdom £80.00-£90.00 1 week agoLondon, England, United Kingdom 11 hours agoLondon, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 1 day agoGreater London, England, United Kingdom 3 weeks agoCity Of London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoTottenham, England, United Kingdom 1 month agoSenior Business Analyst (Digital Commerce)

London, England, United Kingdom 1 week agoSenior Technology Business Analyst - FX Matching

London, England, United Kingdom 1 week agoFinance Business Analyst - (Full-time, Permanent) London/Bracknell

London, England, United Kingdom 1 day agoLondon, England, United Kingdom 2 weeks agoSenior Business Analyst - Front Office Transformation

London, England, United Kingdom 1 week agoSenior Business Analyst - Front Office Transformation

London, England, United Kingdom 3 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr