We are a recruiting for an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they''re a friendly, sociable company with a relaxed yet professional atmosphere. They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT! This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up! This is an excellent opportunity with encouraged development and progression on offer! Key responsibilities: Provide support to internal and external users Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups Communicating with customers to help them resolve any technical issues Perform diagnostic and route cause analysis Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications. What the employer is looking for: 2 years + in a similar IT Support/Service Desk Analyst role Pro-active attitude with a desire to help people. Excellent written and communication skills Good organisation and prioritising skills Strong Windows desktop knowledge and administration (Windows 10) Exchange server admin (Exchange 2013/2016 Windows Server admin Active Directory and Group Policy Administration of Azure AD / Office 365 Office / O365 applications including Tea