2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring.The Responsibilities Batch Monitoring and Management.Event/Alert Monitoring and Management.Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved.Patch Management.Increase the First Time Fix rate.Adhere to escalation procedures.Assist with technical escalations for other team members.Monitor call queue and follow up with specialist support teams for resolution. The RequirementsSecurity (SC Clearance) or able to achieve.A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial.Some Infrastructure support experience / exposure at a second line level.Able to work rotating 24/7 shift patterns.Excellent organisational skills, able to take a methodical approach to service issues. If you are looking for