Job Title: IT Operations LeadLocation: London / HybridSalary: £75,000 - £100,000 per annumAbout UsWe''re a growing, technology-driven business where things move quickly and everyone gets stuck in. There''s no heavy hierarchy - just a team of capable people working together to get things done properly. We value people who take ownership, solve problems, and aren''t afraid to roll up their sleeves. If you like being in the detail, making real improvements, and seeing the impact of your work day-to-day, you''ll fit right in.The RoleWe''re looking for an experienced IT Operations Lead who understands the macOS platform as well as Windows to take ownership of our IT environment and help shape how it evolves as we grow.This is a genuinely hands-on role. You''ll be leading from the front - solving problems, improving systems, mentoring others, and setting the standard for how IT should operate.You''ll have the freedom to introduce better ways of working, drive automation, and build a robust, secure, and scalable IT function.What You''ll Be DoingOwning day-to-day IT operations and ensuring reliability across systems and infrastructureActing as the escalation point across 1st, 2nd, and 3rd line supportManaging and improving cloud platforms, SaaS tools, and network environmentsLeading troubleshooting and incident response for complex technical issuesOverseeing onboarding/offboarding, device management, and access controlsDriving automation and reducing manual processesImproving IT proc