IT Onboarding and Operations ManagerRate£500 to £600 per day Inside IR35ContractInitial 9 months with strong likelihood of extension or transition into IT ManagerLocationStratford, London Predominantly office based, initially 5 days per weekOverviewThe British Council is delivering a major national programme as part of Erasmus+ and requires an experienced IT Operations and Onboarding specialist to support the mobilisation of over 150 staff across the UK.This is a hands on role focused on ensuring a smooth onboarding experience, strong IT service delivery, and effective coordination across Digital and Technology teams, suppliers, and business stakeholders.You will act as the key point of contact for onboarding and operational IT support within the programme, ensuring users are fully set up, supported, and productive from day one.Key ResponsibilitiesOwn and coordinate end to end onboarding across large scale hiring wavesManage Joiners Movers Leavers processes, including bulk onboarding activityEnsure all users have appropriate system access, devices, and supportAct as the on site IT point of contact for troubleshooting and user supportLiaise with service desk and wider DandT teams to resolve issues quicklyTrack and manage tickets, service requests, and operational performanceWork closely with HR, suppliers, and internal teams to remove onboarding blockersMaintain onboarding documentation, processes, and governanceSupport service delivery improvements and operational efficiencyA