Job role: IT Operations EngineerContract: 3 months temporaryPay rate: £23 per hour plus holiday payLocation: Central LondonWorking pattern: 4 days on site (Tues-Fri)Working hours: Monday to Friday, 9am to 5pm We are recruiting an experienced IT Operations Engineer to provide urgent 2nd and 3rd line support within a busy Enterprise Transformation team during a period of organisational change. This role has been created to cover an immediate gap and requires someone who can operate confidently in a fast paced, hands on environment from day one. You will deliver 2nd and 3rd line technical support across devices, identity, endpoint, network, cloud and security services. The focus of the role is resolving complex incidents efficiently, maintaining service availability, and supporting the business through transformation activity.Key responsibilitiesDelivering day to day 2nd and 3rd line IT support and incident resolutionActing as an escalation point for complex technical issuesSupporting new starter onboarding, leavers and IT setupProviding administration and support across Microsoft 365 and CRM systemsSupporting cloud, infrastructure and basic cyber security operationsMaintaining a strong on site IT presence to minimise downtimeWorking closely with colleagues to ensure continuity of IT services during changeAbout youProven IT support experience with significant 2nd and 3rd line exposureStrong working knowledge of Microsoft 365Experience supporting Azure and cloud based environment