Overview

hackajob, in Southampton, England, United Kingdom, is collaborating with Ordnance Survey to connect exceptional tech professionals with this role. This is a

Service Desk Analyst

position on a

12-month Fixed Term Contract

based at

OSHQ

with a salary of

£25,463 .Join a dynamic Technology team and contribute to delivering exceptional IT support, helping to maintain high levels of customer satisfaction and the smooth operation of IT services.Responsibilities

Provide first-line technical support via phone, live chat, and our ticketing systemLog, track, and resolve incidents and service requests in line with SLAsTroubleshoot hardware, software, and network issuesEscalate complex issues to second-line support when necessaryMaintain accurate documentation and knowledge base articlesSupport onboarding and offboarding processes for staffWhat We’re Looking For

Previous experience in a service desk or IT support roleStrong communication and problem-solving skillsFamiliarity with Windows OS, Microsoft 365, and basic networkingAbility to work independently and as part of a teamGreat customer service skillsITIL Foundation certification (desirable but not essential)The Rewards

Salary: £25,463Performance-related bonus up to 10%A competitive pension scheme (OS contributes up to 12.07%)28 days annual leave in addition to bank holidays on joining, increasing by one day per year, to a maximum of 5 yearsEnhanced family leave, including up to 12 weeks paid partner (paternity) leaveFree subscription to OS MapsAccess to online learning platformsCoaching and mentoring schemesPlus, additional perks and benefitsHealth and Wellbeing

An extra day’s leave for each year you work, up to 33 daysEmployee Assistance ProgrammeHybrid workingFree onsite parking at our HQ in SouthamptonFlexible working options where possibleEyecare VouchersOS Explorers Nursery discountCycle to Work schemeOne day of volunteering per year with a match funding schemeLocation and Vetting

Location: OS HQ, Southampton, with five days per week during initial induction; remote work may be possible after training with line manager approval. OS conducts pre-employment checks (identity, right to work, employment history, and DBS checks). Some roles may require additional security vetting. Interviews are in person at Ordnance Survey Head Office. Sponsorship is not available for this role; applicants must have the right to work in the UK without employer sponsorship. We welcome reasonable adjustments in the recruitment process.We encourage diverse applicants and foster an inclusive workplace. If your experience doesn’t match every qualification exactly, you’re encouraged to apply anyway; you might be the ideal candidate for this or other roles.Skills and Functions

Skills: Customer Experience (CX), Help Desk Support, IT Support, Phone Services, Process Improvements, Service Levels, Technical SupportSeniority level

Entry levelEmployment type

Full-timeJob function

Information TechnologyIndustries

Software Development

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