This range is provided by Spectrum IT Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Overview

We are seeking an experienced and proactive Service Desk Analyst to manage the daily operations of a busy Service Desk. This role is ideal for a highly organised person with strong technical skills in enterprise IT environments.You''ll be responsible for coordinating support activities, resolving escalated issues, driving continuous improvement, and ensuring service standards are consistently met or exceeded.Role

Service Desk Analyst - 12 Month FTCWindows, ITIL, Agile, Active DirectoryHybrid - 2 days per week in the Southampton OfficeResponsibilities

Act as the first point of contact and escalation for both ICT staff and end-users.Ensure incidents and service requests are logged, tracked, and resolved in a timely and professional manner.Produce regular reports on key incidents and trends, with analysis and recommendations.Support the implementation of service improvement initiatives and process enhancements.Maintain accurate records of hardware and software assets, ensuring effective inventory control.Liaise with third-party suppliers and vendors to ensure SLA adherence and timely issue resolution.Assist with the introduction of new services and technologies into live support.Champion IT service best practices and contribute to evolving support standards and procedures.Technical Skills and Knowledge

Experience working in a Windows environment.Solid understanding of IT Service Management frameworks and tools (e.g. Cherwell).Experience with monitoring and management tools (e.g. SCCM, SCOM, PowerShell).Proficiency in Active Directory and device management platforms (e.g. Intune, DataJar).Familiarity with enterprise productivity platforms such as Office 365, OneDrive, and SharePoint.Experience in a busy enterprise-level IT Service Desk environment.Strong track record of delivering excellent IT support and customer service.Experience managing support requests, escalations, and vendor interactions.If you have the relevant skills for this role and are ready for the challenge, then please send your CV to danielsumpter@spectrumit.co.ukSeniority level

Mid-Senior levelEmployment type

Full-timeJob function

Information TechnologyIndustries

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Southampton, England, United Kingdom .Southampton, England, United Kingdom

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