Customer Service Administrator Location: Darlington Showroom (primarily office based) Salary: circa £14 per hour dependent on experience Hours: Full-time or part-time considered (includes some weekend working) About Seymour s Home Seymour s Home is an established, independent family business founded in 1953, with a long-standing reputation for quality products and excellent customer service. Over the years, the business has continued to evolve, with strong growth across both showroom and online sales. As our online presence continues to expand, we are now looking to recruit a Customer Service Administrator to support our customers and help maintain the high standards of service that Seymour s Home is known for. This is a varied and hands-on role, primarily based in our Darlington showroom, offering the opportunity to be involved in both customer-facing and administrative aspects of the business. Role overview The Customer Service Administrator will play a key role in supporting customers throughout their purchasing journey, from initial enquiry through to order fulfilment and aftersales support. You will act as a central point of contact for customer queries and will work closely with internal teams to ensure orders are processed accurately and efficiently. Responsibilities will include: Managing customer enquiries via email, telephone, live chat and social media channels Providing clear and accurate information on products, orders, deliveries and returns Processing customer