Customer Service Advisor Stockton-on-Tees 157 per day via UmbrellaTemporary contract until 30th April 2026 Shifts between 08:00-18:00 Monday-Friday and 09:00-14:00 Saturday How would you like to work within a department that effects people''s lives every single day? Are you an empathetic individual who is confident speaking with vulnerable customers who have recently suffered a bereavement? Our client, an internationally recognised retail and commercial bank, are offering you the opportunity to join one of their most crucial teams, where you will support customers in their time of need. So if you have extensive customer service experience, we would love to hear from you. So, where will you be working? You will be working within The Bereavement Contact Centre which provides a bespoke telephony service for callers notifying the Bank of the death of their customer and supports some of their most vulnerable customers. Our client will provide you with comprehensive on-site training to ensure that you feel confident to take ownership and provide a personal service to their callers at a time when it''s needed the most. The difference you will make: Helping callers each day by answering queries from customers, customer representatives, solicitors, and colleagues across the Branch network and 3rd parties.Assisting customers representatives who wish to notify the bank of the death of their customer.Helping to keep customers and the bank safe.Solving problems and escalating issues whe