An exciting opportunity has become available for a Guest Relations Manager to join our Front Office team at Grosvenor House Suites!The successful candidate will be responsible for the daily running of the Guest Relations department and supervising a team of two Guest Relations Executives.As our Guest Relations Manager, you will be the overall conductor of an exceptional guest experience and the main contact for any VIP or group business.About usGrosvenor House Suites offers a luxurious and sophisticated lifestyle at Londons most exclusive address. Enjoy the refined services of a luxury hotel combined with the privacy, comfort, and generous living space of a contemporary Mayfair residence. Located on the corner of Park Lane and Mount Street, Grosvenor House Suites is convenient for the boutiques and galleries of Mayfair and overlooks iconic Hyde Park.About youProven experience in a similar role at a luxury hotel at Manager levelExcellent command of the English language both written and spokenExperience of Middle Eastern guestsArabic speaking desiredKey skillsExperience in managing peopleHigh attention to DetailGood working knowledge of Word, Excel, Outlook, PowerPointExceptional organisational skillGood knowledge of OperaFriendly, approachable and professional

Whats in it for you...A competitive salary and inclusion to our discretionary service charge scheme28 days holiday (plus an extra day for your birthday!), pension and life assuranceMedicash to claim money back and get access to lots of ways to support your physical and mental wellbeingWe have a confidential EAP hotline for any support you require and a network of mental health first aidersEnjoy a complimentary night at GHS with breakfast and a meal for two when you pass your probationFree night at the Hotel every year to celebrate all of your hard workNutritious meals provided during the dayRegular team get togethers, summer party and spectacular Winter BallExcellent discounts across Highgate Hotels and at Grosvenor House SuitesOngoing training opportunities to support internal promotionsEnhanced family leave for when youre expanding your familyA monthly diversity and inclusion calendar, full of events for you to learn, celebrate and make a positive impact.

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