We are looking for an exceptional Guest Relations Manager to come and join us at Richmond Hill Hotel.Located in the heart of Londons greenest borough, we are an independently owned Georgian hotel, just a stone through from the royal park. This is Londons gateway to nature.Our team are the heart and soul of everything we do at the hotel, and their hard work and dedication have earned us recognition from prestigious organizations such as The Sunday Times and The Caterer for being one of the leading employers in the industry. The award-winning culture at the hotel is progressive, independent, and free-spirited - its just the fabric of the buildings thats historic, not our approach to business. From our paint to our people, we are a refreshing break from the cookie-cutter hotel chain experience, and we encourage everyone to bring their authentic, best selves to work every day. It doesnt take lavishness or luxury to make someone feel special. Instead, we believe it takes genuine care, thoughtfulness and a team empowered to be creative with their service. These are the qualities that keep our guests coming back time and again.Whats in it for you

Youll enjoy a competitive annual salary of

£30,248.48

, plus a monthly service charge averaging

£350access to hundreds of online perks and discountsfree health cashback plan for you and your familyextra days holiday for every year you work for us (up to 5 additional days)salary sacrifice schemes to help you buy a bike, laptop, or gym membership.free use of our onsite gym, meals on duty and parking on sitebespoke career development through internal and external training schemesRefer a friend scheme, with up to £500 incentiveHotel recognition Programme including our Employee of the Month and Manager of the Quarter awards, long service awards, rewards payments flexible working patterns, as well as much moreIs this Guest Relations Manager role right for me?As Guest Relations Manager at Richmond Hill Hotel, youll play a pivotal role in creating exceptional guest experiences and unforgettable memories. Youll be the heartbeat of our lobby, leading by example and inspiring your team to deliver heartfelt, personalised service at every opportunity.Youll love engaging with guestsmaking meaningful connections, anticipating needs, and delivering those small yet powerful touches that leave a lasting impression. Whether its remembering a returning guests favourite room or offering local insider tips with a genuine smile, youll take pride in creating moments that matter.In this role, youll oversee the smooth day-to-day running of the hotels guest services, ensuring every interaction reflects our values of excellence, warmth, and attention to detail. Youll take ownership of lobby presence, security, operational standards, and the delivery of exceptional service, while collaborating with department heads to continuously improve and innovate the guest journey.Key responsibilities include:Leading from the front in our lobby areaensuring a welcoming, professional presence at all timesInspiring and coaching your team to engage authentically with guests and deliver service with flairHandling guest feedback with empathy and proactivity, turning challenges into opportunities to impressSupporting front-of-house operations, from smooth check-ins to efficient communication across departmentsMonitoring safety, cleanliness, and service standards across guest-facing areasCollaborating with senior leadership to develop and implement service improvement initiativesSetting and monitoring performance goals for your team, ensuring high-quality results are consistently deliveredThis role is ideal for someone with a strong hospitality background who lives and breathes guest service. You might already be working as a Guest Relations Supervisor or Duty Manager, ready to take the next step, or an experienced Front Office professional looking to lead with impact. Most importantly, youll be someone who believes in the power of people and the magic of memorable hospitality.At Richmond Hill Hotel, we dont just welcome guestswe make them feel seen, heard, and valued. As Guest Relations Manager, youll be a true

Memory Maker,

helping shape experiences our guests wont forget.What were looking for

A hunger for hospitality and going the extra mile.Someone that is willing to bring their best, authentic self to work. Rather than reading from a script or putting on a persona, our approach is all about bringing the very best version of ourselves to work every day.A creative approach to your role

we believe that a game changing idea can come from anyone, anytime.Someone who thrives in a dynamic and vibrant environment and is committed to delivering exceptional hospitality.If this sounds like a role you could get excited about, wed love to hear from you!

Please note that all applicants must be eligible to live and work in the UK, as we are unable to offer sponsorship for this position.TPBN1_UKCT