Managing Director, Global Head of Investor Services Technology - C16

Managing Director, Global Head of Investor Services Technology - C16

Role: Global Head of Investor Services Technology

The Global Head of Investor Services Technology is part of the Services Technology Senior Management Team and is responsible for the day-to-day activities and strategic Technology development of Citi''s Investor Services functions, which include Custody, Fund Services and Execution Services businesses.The Investor Services Technology Head will be responsible for a cash budget of approximately $360 million and a global headcount of -2,100 (inclusive of direct and contract staff), deployed across multiple global locations.As Citi continues to grow and evolve their global businesses, there is a strong mandate to ensure provision of world class IT delivery and operations, supported with innovation and partnership with the business.

Job background/context:The Investor Services business aims to provide institutional asset managers with an end-to-end service proposition for all their banking needs: the Custody, Fund Services and Execution Services businesses are key enablers and differentiators for Citi.

Custody:

provides securities settlement and clearing, safekeeping, and asset servicing to institutional clients through a proprietary sub-custody network of 60+ markets and third-party custodians or International Central Securities Depositories (ICSDs) in an additional 40+ markets.

Fund Services:

offers comprehensive solutions and cross-product expertise, including fund accounting and administration, middle office, transfer agency, fiduciary services and ETF services.

Execution Services:

supports our global clients with a suite of value-added services, including agency securities lending, foreign exchange solutions, and collateral management

As we continue to grow and evolve our global businesses, there is a strong mandate to ensure provision of world class IT delivery and operations, supported with innovation and partnership with the business.

Key responsibilities:The Investor Services Technology Head will be responsible for the following aspects:

Lead and manage a large, diverse global technology organization with an annual spend of approximately $360MMLead the strategic roadmap for Investor Services Technology in line with business objectiveStructure the team to ensure greatest impact, efficient use of resource and alignment to business structures as possible. Set a clear vision for the team around roles and responsibilitiesDeliver scale and efficiencies through innovation, process improvement, simplification of the technology stack and strategic outsourcing and vendor partnershipsTo build relationships and manage/partner with multiple senior-level client contacts, act as trusted advisor to both internal and external clientsManage the regulatory agenda in line with broader business objectives and working with other key IT and business stakeholders to ensure consistent delivery and prioritization of such initiativesBe responsible for and lead risk and control related activitiesDevelopment value:

Highly visible strategic leadership role with senior level contact across CIO and the businessesSenior client representative of Citi engaging with senior members of client organizationLeadership and management of vast and diverse people and process footprintKnowledge/ experience:The successful candidate will be a commercially minded, business technology executive who can partner effectively with other senior leaders to drive large-scale, global initiatives across business units and geography.Successful individuals will have operated as a senior technology executive with a sustained track record of high performance and demonstrated transformational success. They will have demonstrated experience in driving productivity and efficiency initiatives, both standalone and/or with partners, with the ability to test decisions from a strategic perspective.The role will ideally have a combination of the following:

Substantial experience in a senior technology leadership role within the functions listed aboveThey will be able to demonstrate deep technical expertise and business knowledge and be known within the industry for their experience and track recordThe candidate should be able to build exceptional peer relationships with key stakeholders in the business and form strong and trusted partnershipsThey will be able to balance the need to provide world class technology solutions with the ability to tightly manage costs and ensure clear value and return on any investmentsThe candidate will have deep knowledge of industry rules and regulations and an understanding of what best practice means in running large-scale technology environmentsA senior change leader, who recruits, develops, retains, manages, and inspires exceptional diverse talentsStrong client focus, able to operate as a partner to senior business stakeholdersRequiring 10+ years in a fast-paced financial services firm understanding the fiduciary responsibilitiesAbility to make tough and difficult decisions and to drive implications with integrity and consistencyAbility to operate in Global Matrix EnvironmentThey will also develop external relationships to maintain a point of view on competitors and their operationsThey will be a strong communicator of strategy, goals and statusThey will be an innovator and able to influence the required change to executeSkills:The successful candidate will be a strategic engineering leader who has a proven track record of working closely with senior business partners and multiple stakeholders. They will be seen as a trusted advisor to senior business partners as well as to peers due to their strong mind-set in terms of risk and control, financial management and delivery, and experience maintaining stability across operating and client facing platforms.

Additionally:

Proven ability to operate through influenceAble to successfully navigate a large, global organizationResilient, able to adapt to change and implement changes rapidly while always seeking continuous innovation and improvementExceptional ability to rank strategic and operational choices - willing and able to be hands-on and hard workingSuperior organizational skills and an affinity for detail. Able to simultaneously manage multiple, mission-critical projects and the flexibility to adapt to changing prioritiesIt will be important to possess:

A mature and focused character, able to work alongside the top team who are intimately involved in the delivery of a world class technology serviceThe ability to establish and build trust with professionals throughout the business and IT as a leader, an advisor and a business partner to the organization with a clear customer orientationA strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpointSignificant energy and ability to function in an intense environment demonstrating initiative and operating with an "owner-minded" attitudeA results driven manner, determined to achieve agreed goals, demonstrating significant decision making capacityAbility to conceptualize aspects of the organization''s model and its future development.An engaging, open, genuine personality that naturally encourages interaction with individuals at all levelsExceptional communication and presentation skills with the ability to persuade.Strong value system and sense of ethicsQualifications:Degree in Computer Science, Information Technology or related discipline. Advanced degree preferred.

Competencies:Strategic Thinker / Business Process Transformation / Innovation via emerging technologies / Influencer / Results Oriented / Decision Maker"

Job Family Group:Technology Job Family:Applications Development Time Type:Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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