OverviewTechnical Support Engineer - Warwick. Telent Technology Services Ltd seeks a 1st Line Support Engineer to join a 24x7 System Management Team supporting TPCMS. The role involves on-site and on-call support, a 12-hour shift rotation, and contributing to a continuous improvement program to deliver secure and reliable services to customers.

Responsibilities

Configuration and replacement of data centre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts while maintaining system operation.

Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.

Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.

Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.

Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.

Ensure all Service Level Agreement targets are exceeded.

Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates.

Who you are / Qualifications

Organized, proactive and diligent 1st Line Support Engineer with a focus on solution-finding and teamwork. This role is suited for someone looking to grow in IT support.

Adaptable with strong communication skills to thrive in a 12-hour shift rotation.

Willingness to develop technical experience and contribute to the team\''s success.

Key Requirements:

Vendor certification in VMware, MS Windows System Support, Cisco (LAN/WAN), Juniper, IP Trade.

McAfee SIEM Security knowledge.

IT / ICT further education.

What we offer

34 days holiday, including public holidays, with option to buy or sell days annually, or 26 days plus public holidays with buy/sell option.

Company pension scheme.

A range of family-friendly policies.

Occupational health support and wellbeing portal.

Discounts on cinema, restaurants and shopping with Telent Reward scheme.

Learn more about Telent: Telent Video.

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