Your new role Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure? Do you enjoy getting out and pride yourself on delivering the best face-to-face support?This is a hybrid role, part WFH and part site-based role, so you need your own transport, but mileage is paid.What you''ll need to succeed Key Responsibilities:Technical Support:Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance.System Management:Manage the installation, upgrade, and maintenance of network infrastructure and a range of applications, ensuring systems are updated and functioning optimally. Maintain all technical documentation relating to a customer site.Project Assistance:Collaborate with the Project Manager on digital transformation projects, managing the planning and implementation phases.Service Support:Act as a senior point of reference for service desk colleagues, maintaining open communication with clients throughout the incident resolution process.Quality Service:Strive to deliver the highest quality service, demonstrating a commitment to customer care and effective communication with both technical and non-technical staff.Requirements:Proficient in Microsoft 365 administration and management, including Entra ID and Intune. An understanding of Microsoft ser