Advancing People Recruitment Specialists are now recruiting for a 3rd Line Engineer to work for a worldwide, market leading Technology Company who have an office in Bromsgrove, Worcestershire.We are looking for an experienced 3rd Line Support Engineer who can join a dynamic team and provide exceptional technical support to a global client base. If successful. this role offers the opportunity to transition from traditional IT solutions to advanced cloud and security technologies.The successful candidate will have experience working with and in-depth knowledge of traditional Microsoft technologies such as Windows Server, Active Directory, Group Policy and Microsoft 365.If successful you will work with the latest Microsoft services, developing expertise in areas such as:Azure Cloud and Virtual DesktopsMicrosoft SentinelMicrosoft Defender for CloudPrivileged Identity ManagementMicrosoft Defender for EndpointThis position involves operating in a fast-paced MSP environment to ensure the availability, performance, and security of customers'' cloud workloads.Key Responsibilities:Provide high-quality support for incidents and service requests raised through our client''s Service Desk, working with technologies such as Active Directory, Azure Active Directory, Group Policy, Exchange Online, Windows Server, and Remote Desktop Services.Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potentia