Reliance High-Tech is the UK''s largest independent integrator of security solutions. It is trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. The team at Reliance High-Tech draw on their considerable IT expertise and sector experience to serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances. We are looking for a Customer Service Coordinator/Administrator to provide outstanding Customer Service to our clients to work within our Customer Service Centre based in Bracknell. The role is varied and fast paced whilst equally rewarding working on your own and with the team to resolve issues. This is a full-time role Monday - Friday 40 hours a week with varied shifts between 8am to 6pm Closing Date - 9th May 2025 The role involves Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA s. Managing a team of multiple engineers and regular partners to conduct reactive service calls and preventative maintenance visits in an efficient manner. Categorise and resource the correct engineer for reactive calls based on skills set and proximity to work location Contact clients to bo