Get ready to dive into the exciting world of a leading luxury fashion company and leaders in their field! I am currently partner with this company searching for their next German speaking Customer Support Executive. As a customer support specialist you''ll be the go-to person for their customers. From answering questions about our products to providing top-notch service, you''ll be making a difference every day. Not only will you be handling calls and email, but you''ll also have the chance to interact with customers worldwide, and with a script-free environment, you''ll have the flexibility to use your experience and personality to provide the best service possible. What your main role will be: Responding to customer order queries and providing accurate, live and complete information, always keeping delivering an omnichannel experience across online and in store in mind.Speaking to clients to quickly get to the root of their problem.Helping customers via calls, emails and live chat.Use a positive personality and experience, not a scriptProvide outstanding serviceKnow limitations and when to should ask for adviceOwn the resolution to the problem; don''t leave the customer hanging About You: Fluent to a native level in: GermanFluent level of EnglishOpen to work on weekends if need beInterpersonal skills, and passion for providing excellent customer serviceStrong communication skills: active listening, writing/typing, informal communicationAt least one years experience providi