Are you good at multi-tasking? Do you take pride in offering excellent customer service?Benefits include 28 days holiday (including bank holidays) increasing with service, a company pension scheme, London living wage, mental health awareness/resources, employee assistance scheme and full training.Our client is an established provider of gas, electrical, commercial and home services throughout London and South of England. They pride themselves on providing exceptional service levels and they are seeking Customer Service Operatives for their offices located in Cheam to work as part of their domestic gas department.Your main responsibility will be to ensure professional and efficient support is provided to the Company''s domestic gas service contracts whilst working within a skilled team.General responsibilities include: Handling calls to residents, clients and engineers effectivelyProactively planning and managing works for all engineersManaging engineers'' diaries to ensure all works are completedBooking service appointmentsApproving timesheets for engineers upon completion of worksMonitoring and actioning escalation reportsFollowing up on unconfirmed service visitsIssuing ECO works in line with contract guidelinesEscalating jobs to the relevant Contract Manager for approvalApproving job times using the Company''s internal allocation matrixProviding administrative support to the Company and department where required This role would suit someone who has worked in a similar indu