Reception Manager

Central London Boutique HotelWe are currently seeking a dynamic, experienced, and hands-on Reception Manager to join our vibrant team at a beautifully appointed 72-bedroom boutique hotel in Central London.Exciting times are ahead

we are undergoing a full refurbishment, and this is a unique opportunity to be part of a new chapter for the hotel. Experience in managing front office operations during refurbishments will be a strong advantage.This role requires a manager who is fully engaged on the floor, working alongside the team, and taking real ownership of training and development.

This is not a desk-based role

. If you are not motivated by coaching and leading from the front, this position will not be the right fit.We are also looking for someone who is flexible and adaptable, with the willingness to step in and cover shifts as needed. Being available to support your team when operations require it is a key part of this position.About the roleAs Reception Manager, you will lead the Front Office team, and act as a key figure in creating smooth, welcoming guest experiences. You will report to the Rooms Division Manager and collaborate closely with other departments to ensure operational excellence.A high priority for this role will be training and mentoring the reception team

. Our newly promoted Rooms Division Manager has identified a need for structured guidance and support across the department. The successful candidate must be someone who takes pride in building team confidence, addressing skill gaps, and nurturing a strong service culture.The reception area also includes a small bar, which falls under your supervision as part of daily operations.RequirementsManagerial-level knowledge of Opera Cloud PMSProven experience in a Reception Manager or Front Office leadership roleA guest-focused leader with strong communication and team management skillsGenuine passion for training, mentoring, and developing peopleAbility to lead by example and work closely with the team in day-to-day operationsCalm under pressure, solutions-focused, and highly organisedConfident with rota planning, basic payroll, stock ordering and invoice reconciliationWillingness to step in wherever needed to support the smooth running of the hotelComfortable collaborating with other departments, including housekeeping and FandBPersonal integrity, initiative, and a positive team mindsetFlexible and adaptable, particularly during periods of operational changeYour impactDeliver a hands-on presence at Reception, working shoulder to shoulder with your teamTake ownership of team development through structured training, coaching, and supportEnsure a high level of guest satisfaction from arrival to departureMaintain efficient, well-organised reception and lobby operationsSupervise the reception bar area as part of your daily dutiesSupport cross-departmental communication and cooperationAdapt to changing needs and layouts during our refurbishmentWhy join us?Be part of a passionate and growing team during an exciting period of investmentHelp shape the guest experience and team culture as we refresh the hotelWork in a collaborative environment that values initiative, learning, and leadershipMeals on duty, uniform and dry cleaning provided, a competitive salary plus a performance-based bonusIf you are passionate about hospitality, eager to lead from the front, and genuinely enjoy developing people, we would love to hear from you.Should you not be successful, we will hold onto your CV for 6 months in case a suitable alternative vacancy comes up. If you do not wish this, please let us know in the application.

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