This is an exciting opportunity to work with a dynamic and growing education-focused IT Managed Service Provider (MSP). MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 31 are still with the company! This role is based full-time at a leading independent school in Beulah Hill, London (SE19). Role Profile: Job title: Lead IT Support Engineer Reports to: Service Manager Hours: 37.5 hours per week, 8 00 with 30 minutes unpaid lunch Salary: £37,000 - £38,500 per annum Lead IT Support Engineer - Job Purpose Manage and maintain all IT systems so that teachers, students, and staff can use technology safely, securely, reliably, and productively. What You ll Be Doing Day-to-Day Ensure all IT services (local and remote) and devices necessary for the day-to-day running of the school are available and in good working order. Ensure all IT users have secure and appropriate access to IT systems. Ensure all data is backed up to the school s requirements. Ensure the safe use of IT by students. Proactively maintain the school s IT network, troubleshooting technical issues and implementing effective fixes. Manage and promptly resolve all support tickets within the service desk, ensuring in-person support is a priority. Escalate technical problems to third parties when required, always seeking a quick and permanent resolution. Oversee the development, installation, configuration, security, and administration of users and device