OverviewJob Title:

2nd Line IT Support Engineer (MSP)

Location:

West Sussex

Salary:

Up to £35,000 (DOE)

Are you an experienced

2nd Line IT Support Engineer

looking for your next career move?

Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you.

About the Role

We\''re seeking a

Second Line IT Support Engineer

to join our growing technical support team in West Sussex. You\''ll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments.

This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same.

Responsibilities

Provide 2nd line technical support to end-users (onsite and remote)

Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services

Escalate complex issues to 3rd line / specialist teams where appropriate

Configure and install hardware, software, and peripherals

Manage user accounts, permissions, and access in Active Directory / Microsoft 365

Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi)

Document support work, solutions, and processes clearly

Assist with IT projects and system upgrades as required

Skills and Experience

2+ years of experience in an IT support role (ideally 2nd line or service desk)

Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory

Experience supporting networks and basic understanding of switches, firewalls, and VPNs

Familiarity with cloud technologies (Microsoft 365, Azure)

Strong troubleshooting skills and ability to work methodically under pressure

Excellent communication and customer service skills

Full UK driving licence (occasional travel to client sites may be required)

If you are a motivated IT Support Engineer looking to take the next step in your career, we\''d love to hear from you.

Apply now with an up-to-date CV to be considered.

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