Our client, a Microsoft Cloud partner, is currently recruiting for a 2nd Line Service Desk Technician to join their growing team. The 2nd Line Service Desk Technician will ideally have a background working for an MSP previously. this is a fantastic opporuntiy to support a wide range of Microsfot products! The 2nd Line Service Desk Technician will be responsible for providing remote and onsite support to a range of clients.Key Experience for the 2nd Line Service Desk TechnicianExperience in an IT Service Desk EnvironmentGood customer awareness, ability to manage customer expectations.Excellent problem-solving skillsOffice 365Azure Active DirectoryAzure including Virtual servers and Intune/Endpoint ManagerSharePoint OnlineExchange OnlineExchange Hybrid with 365Windows 10/11Windows Server 2012R2/2016/2019/2022Backup Solutions - (Acronis, Azure Backups)Active DirectoryNetworking and Firewall Configuration (Palo Alto, UDM Pro, Draytek etc)Wifi - UnifiVPNs - IPSEC/PPTP/SSL/SSTP and Azure VPNDHCP, DNS, Group PoliciesPlease apply as directed!