Bertrands Townhouse is looking for a Guest Service Agent to join our pre-opening team.About usBertrands Townhouse , a refined boutique hotel with 43 stylish rooms in the heart of Bloomsbury, is preparing to open its doors soon. Inspired by the life and mind of Bertrand Russell, our hotel celebrates intellect, witty charm, and considered hospitality. Were building a team that values sincerity over scripts, and care over procedures.As a Guest Service Agent , you will be the welcoming and dependable presence at the heart of our guest experience, ensuring smooth operations and exceptional service from arrival to departure. You will embody the warmth, professionalism, and understated elegance that define Bloomsbury hospitality, anticipating needs, resolving concerns with confidence, and creating a seamless, memorable stay for every guest.Why Youll Love Working HereGrowth Opportunities: Be part of a prestigious pre-opening team with career advancement potential.Cultural Richness:

Work in a hotel inspired by Bloomsburys intellectual and creative legacy.Supportive Team:

Join a passionate and collaborative workplace.Distinctive Identity:

Represent a brand known for thoughtful hospitality and timeless values.What Youll Be DoingAssist

with Daily Guest Services: Support the smooth running of front desk operations, from check-in to check-out, ensuring a welcoming and efficient experience for all guests.Be

a Helpful Point of Contact: Respond to guest inquiries, special requests, and concerns in a professional, friendly, and timely manner.Provide

Exceptional Service: Welcome guests on arrival, confirm booking details, issue room keys, and share information about hotel facilities and services.Maintain

Safety Awareness: Follow safety and security procedures, reporting any concerns promptly to the appropriate team members.Work

as Part of a Team: Coordinate with colleagues and other departments, such as housekeeping, maintenance, and food and beverage, to meet guest needs and ensure smooth daily operations.Night Shift Training and Cover: Complete a mandatory two-week night shift training program and be available to cover occasional night shifts as required.What Youll Bring to the TeamHospitality at Heart: A genuine passion for creating memorable guest experiences.Service Experience: Previous customer service or front-of-house experience is an advantage, but a positive attitude and willingness to learn are most important.Problem-Solving Mindset: Calm, composed, and ready to find solutions for guests.Eye for Detail: You notice the small touches that make a big difference.Great Communicator: Friendly, clear, and confident in interacting with guests and colleagues.Tech-Savvy: Comfortable learning and using booking systems and digital tools.We welcome applications from enthusiastic individuals looking to start or grow their career in hospitality, with full training and support provided.We are only able to consider applicants who already have the right to work in the UK.If you are interested, click apply. We look forward to hearing from you!

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