Guest Services Executive

The Clermont Victoria

Contract:

Full TimePayment:

HourlySalary:

£14.30 per hour

The Clermont Victoria is a stunning city centre venue close to many of London''s famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel.What you''ll be doingAre you the go-to person for discovering the best experiences in London? If you have a bold passion for creating memorable moments and showcasing our vibrant city, we invite you to join our small but dynamic team dedicated to enhancing our guests'' visits.As a Guest Service Executive, you will play a vital role in helping guests maximize their experience. Whether it''s providing directions, making theatre bookings, delivering luggage, securing restaurant reservations, or presenting guest amenities, every day will bring new challenges and opportunities. You will collaborate with various departments to ensure that we deliver exceptional guest experiences throughout every aspect of their stay.What you''ll bringExcellent communication skills, with proficiency in both written and spoken EnglishThe ability to demonstrate empathy and understanding when engaging with our guestsA proactive approach to problem-solving, ensuring that every guest feels valued and attended toStrong interpersonal skills that foster a welcoming and inclusive atmosphereAdaptability to thrive in a fast-paced environment, responding to diverse guest needsA genuine desire to create extraordinary moments and enhance our guests'' experiencesIf you are excited about contributing to a culture of service excellence and making a real difference in our guests'' stays, we encourage you to apply for the Guest Service Executive position. Join us in creating unforgettable experiences in our wonderful city!What you''ll get in returnAs well as all the things you''d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we''ll take care of you at every step of your journey so that you can take care of our guests.In fact, we''re so committed to this that our ‘People Promise'' sets out how you can expect us to support you at every step of your application and your career with us. Whether that''s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.Career Development and Growth - We''re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.Financial Wellbeing – You work hard, so we''ll always help your money work hard for you! Some of the great things you can take advantage of include:Wage Stream – You''ll be paid monthly, but have access to your earned salary before payday should you need itDiscounts and Perks – Savings on 1000''s of retailers, dining, hotel stays, and much more for you and those close to youRefer a Friend – Earn up to £1000 when friends join our teamInterest-Free Loans – Season ticket loans to make commuting easierMental and Physical Well-being - We''re here to support your well-being, whenever and wherever you need it.On-Site Mental Health First Aiders24/7 Employee Assistance Line – Free, confidential adviceBe Well Platform – Our Online fitness and wellness resourcesGym Discounts and Cycle to Work SchemeRecognition and Community – We''re proud of everything we achieve, so we always celebrate our extraordinary team and culture.‘Wonderful People'' Awards – Monthly, quarterly, and annual recognitionSocial and Seasonal Events – Fun, inclusive celebrationsPeople Council – A platform for every voicePaid Volunteering Days – Give back to causes close to youAt Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

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