Customer Service Agent Full-Time Southend on Sea £25-28,000 PA 22nd September Start Are you passionate about helping people and delivering outstanding customer service? Join a leading UK travel insurance provider where your work genuinely makes a difference. This is your opportunity to support customers who need expert advice and reassurance, particularly those with medical conditions looking to travel with confidence. Key Responsibilities: Deliver friendly, expert service to customers, including those with pre-existing medical conditions Handle a wide range of queries by phone, email, or chat Guide customers through policies and claims processes Meet service and quality targets such as first-call resolution and customer satisfaction Stay up to date with training, industry regulations, and internal processes Collaborate with team members and contribute to continuous improvement Who we re looking for: Experience in customer service or a contact centre environment Comfortable working with performance targets Excellent communication and rapport-building skills Confident using systems and managing multiple tasks Proactive, solutions-focused, and detail-oriented A strong team player who enjoys working collaboratively A genuine desire to help people and deliver exceptional service Salary and Benefits: Competitive salary with monthly bonus potential 33 days annual leave (including bank holidays) plus your birthday off Company-paid health cash plan Company pension scheme Staff