The role of Customer Service Manager in Huddersfield requires a proactive professional to oversee and enhance customer service processes within the installations and manufacturing led business. This position focuses on ensuring customer satisfaction while streamlining operations and leading a dedicated team.Client DetailsThe company is a well-established organisation within the industrial and manufacturing sector. With a medium-sized operation, it is known for its commitment to high-quality products and a customer-centric approach.DescriptionLead and manage the customer service team to deliver exceptional service standards.Monitor and improve customer service processes to ensure efficiency and satisfaction.Act as the primary point of contact for escalated customer queries and resolve issues effectively.Collaborate with other departments to ensure seamless communication and service delivery.Analyse customer feedback and service metrics to identify areas for improvement.Train and mentor team members to enhance their skills and performance.Prepare and present reports on customer service performance to senior management.Work with installations team to plan and arrange installations for customersProfileA successful Customer Service Manager should have:Proven experience in customer service management within the industrial or manufacturing sector.Strong leadership and team management skills.Excellent communication and problem-solving abilities.Ability to analyse data and implement i