Position: Administrator (Customer Service Support)
Working Week: Monday - Friday 
Working Hours: 8:30 - 16:30
Per Hour: £12.21 - £12.82
Duration: 6 Month Contract 

Requirements:

• Provide key administrative support to our Field Operations regional teams.
• You’ll work closely with colleagues based both in the office and out on site, helping to keep processes running smoothly and ensuring we deliver excellent service to our customers.
• This is a varied role where no two days are the same, offering the chance to develop your skills across different areas of the business.
• Agile working may be available depending on the tasks carried out and your level of experience.

• Processing purchase orders for multiple departments
• Managing payments to service providers using CRM & CFS systems
• Assisting with planned power cuts – raising jobs, producing customer letters in line with Ofgem standards
• Taking customer calls as part of our Call Centre overflow during peak periods or major outages
• Supporting the third-party faults and damage processes, ensuring compliance with Ofgem standards
• Collating costs for invoicing third-party providers
• Supporting Streetworks processes – liaising with local authorities, permits and service providers
• Assisting with stationery ordering and postal duties
• Liaising with site staff via telephone

• Proven background in administration
• Strong IT skills and confident using business systems
• Excellent planning and organisation skills
• Clear written and verbal communication
• A team player with a positive and proactive approach
• Willingness to learn and develop new skills