The Kensington, LondonThe Kensington is set in one of London''s most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, 150 individually designed rooms and suites, Town House restaurant and K Bar, make it the perfect hidden spot.We are looking for a passionate and skilled leader to join our Front Office team at

The Kensington Hotel .This role is a perfect fit for someone who thrives on creating an exceptional experience for every guest, inspiring a team to be their best, and navigating the fast-paced world of luxury hospitality with grace and confidence.If you''re ready to make a real impact and take the next step in your career with a team that values your skills and dedication, we encourage you to apply. We are looking for a skilled

Guest Experience Manager

to work within our

Front Office

team. We are looking for someone that will:Be focused on delivering outstanding service to every guest in the hotel.Be totally flexible in performing duties assigned and throughout the hotel as required.Be an extension of the executive team, ensuring standards, training and smooth operations as well as effectively dealing with any emergency situations, that may arise.Take responsibility for the management of the overall bedroom inventory on any given day.Ensure the house is balanced, minimize complimentary upgrades, and maximise the opportunity for paid upsells.The Perks of working for The Kensington Hotel:TripAdvisor IncentivesUpselling incentivesHoliday allowance increasing with length of service up to 25 daysFree meals on duty50% discount when dining with The Doyle CollectionDiscounted rates when staying in our hotelsTraining dedicated to personal developmentCycle to work schemeDiscounts in selected stores and online shopsLife Insurance and Company PensionComplimentary uniform and dry cleaningOne paid volunteering day per yearFree access to the Employee Assistance ProgrammeHotel Incentives and rewardsStaff summer parties, Christmas parties and regular team get togethersRefer a Friend bonus scheme

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