About the role Our client, a long-standing and well-established software service solutions company, is looking for a confident, hands-on HR Manager to take ownership of day-to-day HR operations and ensure people-processes run seamlessly across their global teams. This role demands someone who combines practical HR expertise with a genuine care for people. You''ll act as a trusted partner to managers and employees alike, ensuring everything from onboarding through to off-boarding runs smoothly and that policies, systems and culture keep pace with a business evolving in the tech space. If you''re ready to make a meaningful impact in a global, people-focused business where HR truly matters, we''d love to hear from you. What you''ll be doing:As HR Manager, you''ll lead the charge in making HR work efficiently and effectively across the business.HR OperationsManage day-to-day HR activities across the UK, India and the USA.Oversee onboarding, contracts, engagement initiatives and off-boarding with accuracy and care.Act as the first point of contact for employee queries, offering clear and timely HR guidance.Performance and EngagementManage the Competency Framework and Coach and Connect cycles to support development and career growth.Coordinate probation reviews, performance conversations and engagement check-ins.Keep engagement high through proactive communication and follow-up.Compliance and AdministrationMaintain and update HR policies and processes across all entities.Support pa